If you receive your WaterLily and it is not working, please use the following steps to troubleshoot the turbine.
Step 1:
Visually inspect the turbine for signs of damage. Ensure that the rotor spins freely. Check all connections.
Step 2:
Connect your WaterLily to a device or battery pack and spin the blades manually or via the hand crank accessory to see if the connected battery/device is charging.
If you have a multimeter you can also use this to check the output.
Step 3:
If the turbine does not seem to be producing power after step 2, try using another battery or device to see if they receive a charge.
Step 4:
If you are still having trouble getting your WaterLily to produce power, please contact us at support@waterlilyturbine.com.